Steinway Piano Gallery
Toronto
Toronto

Our response to COVID-19

April 6, 2020

Dear valued Steinway Piano Gallery customers,

In consideration of the announcement from the Ontario Provincial Government regarding the list of essential workplaces, Steinway Piano Gallery Toronto is closed to the public until the non-essential services mandate is lifted.


While our store is closed to the public, we will still be available to answer your questions and help you find the right piano or keyboard. You may email us at info@steinwaytoronto.ca or call the store directly during business hours or leave a message at (905) 940-5397 for Markham store and (905) 822-9000 for Mississauga store any time of day. We will attempt to return your inquiries as soon as possible.


We have many unique ways of presenting our pianos to you via live video on any platform. The dream of music creation does not need to be put on hold as the rest of the world has.


Thank you for your support and understanding, and we look forward to celebrating music with you in our stores again soon.

Sincerely,
Your Friends at Steinway Piano Gallery Toronto

 

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March 20, 2020

 

To our valued clients, students, and teachers,

While the government has not mandated a suspension of non-essential retail businesses, we are taking this precautionary step for the safety and health of our employees, customers and local communities.

Steinway Piano Gallery Toronto will be temporarily closing our retail, academy and service operations to the public. Our stores are still open during regular business hours, to serve you via phone. Curbside pickup, shipping, and piano/keyboard delivery is available. If you have any inquiries, please contact us at info@steinwaytoronto.ca, call your Piano Product Manager directly, or leave a message at 1-888-399-5397(Markham), 1-855-822-9005 (Mississauga). We will attempt to return your inquiries as soon as possible.

Thank you for your support and understanding, and we look forward to celebrating music with you in our stores again soon.

Sincerely,

Your Friends at Steinway Piano Gallery Toronto

 

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March 19, 2020
 
Dear valued Steinway Piano Gallery Toronto customers, teachers and students,

COVID-19 has had a dramatic impact in Canada and around the world. We are making every effort to keep our employees and customers safe through enhanced precautionary measures in accordance with guidelines provided by all levels of government and the World Health Organization (WHO).

Our Gallery will remain open unless there is a mandate to suspend all retail operations. We have reduced our operating hours for each store to 10am-6pm on Monday to Saturday and 12-5pm on Sundays. Outside of these hours will be by appointment only. We will continue to monitor the situation for guidance from every level of government.

In addition, we request that customers entering the Gallery to abide by the following:

  1. Keep your social distance - at least 2 meters between people.
  2. No self-testing of instruments - if you would like to play or test any instrument, please ask for assistance from one of our staff
  3. Please clean your hands - upon entering any of our stores, we will have hand sanitizer available. Please use it upon entering the store, and before and after you play or test an instrument.
  4. No personal instruments - for the time being, we are not able to accept any personal instruments into our stores for repairs, service, set-ups, etc. 

Stay well!
Steinway Piano Gallery Toronto

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