Steinway & Sons follows five principles in accordance with worldwide practices for the protection and privacy of our customers:
Principle 1 - Notice and Disclosure
In general, you may visit this website without identifying yourself or revealing any personal information. Some portions of this website may require you to give us personally identifiable information, which is information that enables us to identify you, such as your name, email or other address, or other personal information ("Personal Information"). If you opt to provide us Personal Information, we may use it for purposes such as verifying your identity, sending you information, making the site easier for you to use by not having to enter information more than once, helping you quickly find services or information on the website, helping us create content most relevant to you, alerting you to product upgrades, special offers, updated information and other new services from Steinway & Sons or contacting you. For certain programs, we may make your Personal Information available to our business partners, for marketing and other purposes which we believe may be beneficial to you. In the event of any merger or acquisition of our business in whole or in part, all rights to your Personal Information may be transferred to the acquiring entity.
Principle 2 - Choice/Opt-Out
It is our intent to inform you before we collect Personal Information, and tell you what we intend to do with it. You will have the option of not providing the information, in which case you may still be able to access other portions of this website, although you may not be able to access certain programs or services. In certain portions of this website, we also may enable you to "opt-out" of certain uses of your information, or elect not to receive future communications or services. Users who no longer wish to receive communications from us may opt-out of receiving these communications by emailing us at and including the word "unsubscribe" in the subject line.
Principle 3 - Data Quality and Access
Steinway & Sons strives to keep your Personal Information accurate, complete and current. We will promptly take steps to correct any inaccuracies in your personally identifiable information of which we are made aware.
Principle 4 - Data Security
Steinway & Sons' intent is to strictly protect the security of your Personal Information, honor your choice for its intended use and carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. We have put in place appropriate physical, electronic and managerial procedures to safeguard and secure Personal Information we collect online.
Principle 5 — Enforcement
Links to Third Party Sites
Surveys and Contests
From time to time we may request information from users via surveys or contests conducted on this website. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address) and demographic information (such as zip code). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this website.
While Steinway & Sons' product ad campaigns and marketing materials may be viewed by children, we do not wish to receive data from children. Steinway & Sons encourages parents and guardians to spend time online with their children and to participate in the interactive activities offered on the sites their children visit. No information should be submitted to, or posted at, Steinway & Sons' website by visitors under 18 years of age without the consent of their parent or guardian.